Help with the personal stuff, done properly
Showering, dressing, toileting, eating. These are private things. Having someone help you with them takes trust, and that trust has to be earned. At Acme, we take the worker matching process seriously because we know that the wrong match makes an already vulnerable situation worse.
Our personal care workers are trained and qualified, yes. But we also hire for personality. We look for people who are patient, who listen, who treat participants as adults. Someone who follows your routine rather than imposing their own. Someone who explains what they are about to do before they do it. That is the standard.
We have been delivering NDIS personal care across South East Queensland for 15 years. Our workers support people with physical disability, intellectual disability, acquired brain injury, neurological conditions, and psychosocial disability. Each situation is different and our workers adapt accordingly.
What personal care includes
Our qualified personal care workers provide a full range of assistance with daily personal activities, all tailored to your individual needs and preferences.
Showering, bathing, and hygiene
Our workers assist with showers, baths, sponge baths, and general hygiene. They follow safe manual handling practices and use prescribed equipment like shower chairs, hoists, or handheld shower heads. They explain each step before they do it and encourage you to do as much as you safely can on your own. Supporting rather than replacing your capability.
Dressing and grooming
Choosing clothes, getting dressed and undressed, hair care and styling, shaving, oral hygiene, nail care, and skincare routines. Your style, your products, your preferences. Our workers are there to help, not to take over.
Toileting and continence
Toilet transfers, continence pad management, catheter support in coordination with our nursing team, and maintaining hygiene throughout the day. This is handled with discretion and sensitivity. Always. Our workers are trained to minimise any embarrassment and maintain your dignity at all times.
Meal preparation and feeding
Planning and cooking meals according to your dietary requirements and cultural preferences. Feeding assistance if you need physical help to eat. Fluid monitoring. For participants with swallowing difficulties (dysphagia), our workers follow speech pathology guidelines and texture modified diet recommendations.
Mobility and transfers
Bed to wheelchair transfers, standing and walking support, repositioning for pressure care, use of walkers, hoists, and standing frames, vehicle transfers. All done according to your physiotherapist recommendations and your individual care plan.
Morning and evening routines
Your complete morning routine, waking through to breakfast. Your complete evening routine, dinner through to bed. Consistent timing, consistent approach, adapted to how you are feeling that day. We document your routine in detail so that every worker, including substitutes, follows it the same way.
How personal care is funded
NDIS personal care sits under Core Supports, Assistance with Daily Life. The funding amount depends on your support level, how often you need help, and whether you have high intensity needs. If you are plan managed, your plan manager handles invoices. Self managed, we give you clear invoices to claim. NDIA managed, we submit directly. We work with your coordinator to make sure your personal care funding is being used properly.
How it works from first contact to first shift
Contact us
Call 07 3063 3362 or email with your needs and plan details.
In home assessment
A senior team member visits your home to understand your daily routines, care requirements, home environment, and personal preferences. We discuss worker matching, scheduling, and any specific needs.
Care plan development
We create a detailed personal care plan outlining the specific activities, frequency, duration, and goals. This plan is developed with your input and shared with your support coordinator.
Worker matching
We match you with a personal care worker based on your preferences for gender, cultural background, language, experience, and personality. You meet your worker before services begin.
Services begin
Your personal care starts according to the agreed schedule. Your worker follows your care plan while remaining flexible to your daily needs and preferences.
Regular reviews
We review your care plan regularly to make sure it still fits. If your circumstances change, we adjust and liaise with your coordinator.
Our personal care workers
Every personal care worker at Acme holds a minimum Certificate III in Individual Support (Disability), current First Aid and CPR certification, NDIS Worker Screening clearance and national police check, manual handling and infection control training, and training in person centred care and positive behaviour support. Our workers are supervised by experienced team leaders and have access to ongoing professional development. We hire people who actually want to do this work, not people who fell into it.
Where we provide personal care
Personal care in Brisbane
Workers matched to your preferences covering South Brisbane, Fortitude Valley, Woolloongabba, Kangaroo Point, West End and surrounding suburbs.
Personal care in Gold Coast
Workers matched to your preferences covering Southport, Surfers Paradise, Broadbeach, Robina, Nerang and surrounding suburbs.
Personal care in Logan
Workers matched to your preferences covering Logan Central, Woodridge, Springwood, Shailer Park, Marsden and surrounding suburbs.
Personal care in Ipswich
Workers matched to your preferences covering Ipswich CBD, Booval, Bundamba, Goodna, Springfield and surrounding suburbs.
Personal care in Moreton Bay
Workers matched to your preferences covering Caboolture, Morayfield, North Lakes, Redcliffe, Deception Bay and surrounding suburbs.
Personal care in Redlands
Workers matched to your preferences covering Cleveland, Capalaba, Victoria Point, Redland Bay, Alexandra Hills and surrounding suburbs.
Credentials
NDIS Registered Provider. ABN: 68 656 134 539. Head office: Suite 1.20, 1 Westlink Court, Darra QLD 4076. Phone: 07 3063 3362. 15 years in operation. 80+ participants supported. 90+ five star Google reviews. Available 24/7.
Frequently asked questions
What are NDIS personal care services?
Hands on assistance with daily personal activities: showering, dressing, grooming, toileting, meals, and mobility. Funded under Core Supports in your NDIS plan. Designed to help you maintain health, hygiene, and independence at home.
How do I access personal care through my NDIS plan?
If your plan includes Core Supports, Assistance with Daily Life, you can use it for personal care. Call us on 07 3063 3362. We review your plan, do an assessment, build a care plan, match a worker, and start. Usually within days.
Can I choose my worker?
Yes. We discuss preferences during intake, gender, culture, language, personality, and match accordingly. If it is not working, request a change any time. No questions asked.
What qualifications do your personal care workers have?
Certificate III in Individual Support (Disability) at minimum. First Aid, CPR, NDIS Worker Screening, police checks, manual handling, infection control, person centred care, and positive behaviour support training.
Do you provide overnight personal care?
Yes. 24/7 coverage including overnight shifts for toileting, repositioning, medication reminders, and other needs. Subject to your NDIS plan funding.
What is the difference between personal care and nursing?
Personal care is help with daily activities like showering and dressing, delivered by support workers. Nursing is clinical health services like wound care and medication administration, delivered by APHRA registered nurses. Many participants use both. We provide both.
Can personal care help me become more independent?
That is the goal. Our workers encourage you to do what you can safely do yourself and build from there. We work with your allied health team on strategies to develop your daily living skills over time. The idea is to do things with you, not for you.
How much does NDIS personal care cost?
Rates follow the NDIS Pricing Arrangements and Price Limits. Cost depends on time of day (standard, evening, weekend, public holiday), support level, and whether it is individual or shared. We charge according to the Price Guide and provide clear invoicing.