Empowering independence. Enriching lives. Every day.

Trusted NDIS provider in South East Queensland

Looking for an NDIS provider is stressful. You have probably already spoken to a few, read reviews, maybe had a bad experience. We get it. At Acme Support Services, we have been doing this for 15 years across SEQ, and the thing we hear most from new participants is: "I just want someone who actually shows up and does what they say they will." That is us.

We are an NDIS registered provider based in Darra, QLD. We cover Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay, and Redlands. Our team does community nursing, personal care, supported independent living, and transport support. We are not the biggest provider in Queensland, but we are consistent, and our 90+ five star Google reviews back that up.

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15+Years experience
80+Participants
90+Five star reviews
24/7Available
✓ NDIS Registered Provider
✓ ABN: 68 656 134 539
✓ APHRA Registered Nurses
✓ 15 Years Experience
✓ 90+ Five Star Reviews
✓ Available 24/7

Our NDIS services

We offer four main services under the NDIS, plus additional supports for a full range of disability care.

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Nursing Services

APHRA registered nurses providing wound care, medication management, catheter care, diabetes management, and post hospital recovery in your home.

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Personal Care

Help with showering, dressing, grooming, toileting, meals, and mobility. Workers matched to your preferences for gender, culture, and language.

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Supported Independent Living (SIL)

24/7 on site support in shared or individual accommodation. Daily living skills development, community access, and person centred care.

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Travel & Transport Support

Door to door transport, travel training for public transport independence, community access, and wheelchair accessible travel.

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Specialist Disability Accommodation

Purpose built housing designed for participants with extreme functional impairment or very high support needs.

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Group & Centre Based Activities

Social recreation, skill building workshops, and community access programs in supported group settings.

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Life Stages & Transitions

Support for school to work transitions, moving out of home, ageing, and other major life changes.

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Overnight Support

Active overnight and sleepover support with qualified, consistent workers who know your care plan.

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Who we are

Acme Support Services was started 15 years ago because our founding team kept seeing the same problem: participants getting generic, impersonal support from providers who treated them like a plan number. So we built something different. A family run provider where every participant gets treated as a person, with care plans designed around their actual goals and preferences.

We have supported over 80 participants and their families, earned 90+ five star Google reviews, and built a team of APHRA registered nurses, qualified support workers, allied health professionals, and SIL property managers. Our head office is in Darra, QLD, but our workers cover all of South East Queensland.

Our leadership team is still closely involved in service quality. They review participant feedback, oversee staff training, and make decisions based on what is right for the person, not just what is efficient for the business. That hands on approach has not changed in 15 years.

More about us

What actually makes us different

We know every provider says they are different. So here is what we actually do that others often do not.

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15 years experience

Not a startup. We have been delivering disability support across Queensland since 2010. Over 80 participants and families supported.

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24/7 availability

Our team picks up the phone on weekends and after hours. Overnight nursing, weekend care, holiday transport, all rostered.

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Person centred matching

We match workers on gender, culture, language, personality. Then keep the same worker assigned long term. That consistency matters.

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90+ five star reviews

Participants and families consistently rate us as reliable, compassionate, and responsive. That trust is earned, not claimed.

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Family run values

Our leadership team personally oversees service quality and reviews participant feedback. That kind of accountability disappears in bigger providers.

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Fast onboarding

Most participants are set up within days, not weeks. We work with your coordinator to sort the paperwork quickly so support starts fast.

Problems we hear about from new participants

These are the things people tell us when they switch to Acme from another provider.

? "My last provider kept cancelling shifts"

Workers not showing up, last minute cancellations, different people every week. We roster carefully, assign consistent workers, and introduce replacements beforehand when your regular worker is unavailable.

Talk to us about reliable care

? "I do not understand my NDIS plan"

The NDIS system is genuinely confusing. Funding categories, line items, plan managed vs self managed, it is a lot. Our team explains it in plain English. We help you understand what you are funded for, how to use it, and whether you are getting the most out of your plan.

Get help with your plan

? "I am nervous about having a stranger in my home"

That is completely reasonable, especially for personal care. Every Acme worker is screened, qualified, and trained. But more than that, we take the matching process seriously. We want you to feel comfortable, not just "supported." If the match is not right, say so and we will fix it.

Learn about our matching process

? "I need help outside of 9 to 5"

We have 24/7 coverage. Overnight nursing, weekend personal care, public holiday transport. Our team is rostered around the clock and we do not charge premium rates beyond what the NDIS Price Guide allows.

Ask about after hours support

Areas we cover across South East Queensland

We work across six regions. Each one has a dedicated page with suburb lists and local service details.

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Brisbane

South Brisbane, Fortitude Valley, Woolloongabba & more

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Gold Coast

Southport, Surfers Paradise, Broadbeach & more

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Logan

Logan Central, Woodridge, Springwood & more

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Ipswich

Ipswich CBD, Booval, Bundamba & more

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Moreton Bay

Caboolture, Morayfield, North Lakes & more

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Redlands

Cleveland, Capalaba, Victoria Point & more

What participants say about us

“

Acme have been looking after my son for over a year now. The workers are consistent, patient, and they actually listen to what he needs. I finally feel like I can relax knowing he is in good hands.

P
Parent of participant
Brisbane
“

I moved into SIL with Acme and it has been life changing. The staff treat it like my home, not a facility. I am learning to cook and do my own laundry. Big wins for me. David and the team have been amazing.

S
SIL participant
Logan
“

As a support coordinator, I refer to Acme because they are reliable and communicate well. They get participants started quickly and I do not have to chase them up. That is rare in this sector.

C
Support coordinator
Gold Coast

Frequently asked questions

What NDIS services does Acme provide?

We provide nursing, personal care, SIL, and transport as our main services. We also offer SDA, group activities, life transition support, and overnight care. We cover Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay, and Redlands.

Is Acme a registered NDIS provider?

Yes. Acme Support Services is an NDIS registered provider. We comply with the NDIS Practice Standards and Code of Conduct. Our ABN is 68 656 134 539. We have APHRA registered nurses and qualified support workers with 15 years of experience across Queensland.

Which areas does Acme cover?

Six regions in South East Queensland: Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay, and Redlands. We cover dozens of suburbs within each region. Our head office is in Darra, QLD.

How do I get started?

Call 07 3063 3362 or email contact@acmesupportservices.com.au. We set up a consultation, build a care plan, match you with workers, and get started. Most participants are up and running within a few days.

Do you provide 24/7 care?

Yes. Overnight nursing, weekend personal care, public holiday transport, and around the clock SIL support. Our team is rostered 24/7.

Can I pick my support worker?

Yes. We ask about your preferences during onboarding, gender, cultural background, language, experience, personality, and match accordingly. If the match is not working, we change it.

What makes Acme different from other providers?

15 years of experience, 90+ five star reviews, 24/7 availability, a culturally diverse team, and a family run structure where the director personally oversees quality. We also onboard faster than most providers.

How does NDIS funding work for your services?

It depends on the service. Nursing and personal care fall under Core Supports (Assistance with Daily Life). Transport falls under Core Supports (Social and Community Participation). SIL is under Core Supports high intensity. We handle invoicing with your plan manager or coordinator.

Ready to get started?

Call us today or send a message. No pressure, just a conversation about what you need.

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